When it comes to travel, anything can happen, not only because you don’t know what to expect at your destination, but also because even without leaving the airport, surprises are always acceptable. There are many reasons why a flight can be canceled, but when it does, confusion and congestion is the first thing that attracts passengers, so if you are here it is to get all the information you need. You need to avoid falling victim to stress and know how to behave if your flight is canceled.
When a flight is canceled, the airline has two options: return the money to the passengers within 7 days or place them on the flight closest to where they plan to travel.
While passengers must stay at their destination against their will, the airline must provide money for food, accommodation, as well as calls, contacts and whatever the passenger requests as a result of this incident.
Other rights you need to know if your flight is canceled by Air Antwerp
Your flight or that of your family has been canceled. Now what? Are you entitled to reimbursement and compensation? Hotel room for the night? Does Air Antwerp have to give you seats on the next available flight?
If the flight cancellation is due to what the airline considers “exceptional circumstances”, such as a strike, a weather event, if the company reported the cancellation two weeks or more in advance, or if despite the cancellation a passenger can be quickly found on another flight, the passenger will not be entitled to charges
– Update on the right to compensation
Airlines never guarantee flights; instead, they reserve the right to change the flight time for various reasons. Air Antwerp can cancel flights for several reasons and the compensation you are entitled to depend on the reason for the cancellation.
Typically, air carriers do not provide compensation for flight delays or cancellations for reasons unrelated to the flight, such as a major weather incident or an airline strike. On the other hand, compensation may arise if the delay or cancellation is due to a reason that could be considered preventive by the airlines, such as the maintenance of the equipment or the insufficiency of the personnel.
Getting the right answers can be difficult. One of the problems is that each airline sets its own policies, so there is no one-size-fits-all answer. In general, it is not easy to find customer service obligations and transportation contracts on airline websites. Finally, airline staff do not always know the details of their company policy.
Cash compensation for each passenger suffering a surprise flight cancellation
The victim is offered compensation of 250, 400 or 600 euros, and this by traveling a connection of fewer 1500km, more 1500km or more 3500km.
Fortunately, getting the right answers and even winning your case is simply easier with the help of specialists like Air Indemnité, who know everything about passenger air rights.
Air Antwerp will attempt to contact passengers when a flight is canceled using the contact details provided at the time of booking. Often, however, the airline does not inform passengers of all the available options; There may be alternatives, but you need to know what to look for.
In the event of a flight cancellation, or a delay whereby the passenger misses connections, Air Antwerp will cancel the remaining ticket at the passenger’s request and return the unused portion of the ticket and the unused ancillary costs to the original payment method. .
If the passenger does not request a refund and cancellation of the ticket, the Belgian company will transport the passenger to the destination on another flight, where seats are available in the class of service originally purchased. At its sole discretion and if acceptable to the passenger, Air Antwerp may arrange for the passenger to travel on another carrier or by land. If the passenger finds it acceptable, the air operator will provide the carriage in a lower class of service, in which case the passenger may be entitled to a partial refund. If space on the next available flight is only available in a higher class of service than that purchased, The airline will carry the passenger on the flight, although it reserves the right to upgrade other passengers on the flight in accordance with the priority upgrade policy to free up space, in the class of service originally purchased.