Air Antwerp is one of the best-known air carriers in Belgium. It connects Antwerp with several attractive destinations in Europe.
For travelers from Belgium and the UK, the Netherlands and other European countries, this is the ideal company for low cost travel as it offers inexpensive flights to the best European destinations.
Reimbursement of flights for various reasons
If you’ve already booked your flight and it was canceled, but you’re still not sure if your refund request can be approved, there are some things you need to do before you apply.
It is not recommended to simply receive an electronic ticket from the company. Once you have received your booking confirmation form, read and understand all the details written there. This includes your address, phone numbers, flight route, and the name of your travel companion if you are traveling with them.
Once back at the airline office, you must present the reimbursement form along with your passport. The airline will process your refund request immediately. In most cases, you will receive a confirmation email. Otherwise, you will need to go to the nearest agency where the airline’s offices are located. In this case, you will need to bring your original copy of the receipt as well as your passport or visa.
Once you’ve done that, follow the simple procedure. Take the original receipt and present it with the original reimbursement request. Provide valid proof of identity such as your passport. After that, you need to complete the reimbursement request form with your signature. The forms include the claim for reimbursement, proof of travel insurance, proof of date and place of departure and medical insurance. The last thing you need to do is sign the application form.
The whole process usually takes no more than three working days. On the other hand, you might be able to get the refund ticket faster. If so, you must follow the same procedure. However, you have to keep in mind that the faster you get the refund ticket, the better for you. So, if you want to cancel your flight plans with Air Antwerp, hurry to visit their website. You can also use it to check out new air travel offers.
Refund or alternative transport
If you are denied boarding or if your flight is canceled or overbooked, you are entitled to:
– Transport to your destination with a similar alternative solution; or
– Reimbursement of your ticket. If so, you will be returned to your original place of departure free of charge.
– Long delays
If your flight delay lasts five hours or more recently, you are also entitled to a refund. If you decide, the airline company Air Antwerp should no longer offer you other travel or assistance solutions.
Your airline should provide you with information about your rights and the reason why you are denied boarding, the flight is canceled, or the flight is delayed (if it exceeds two hours, or four hours for a flight longer 3,500 km).
– Catering and accommodation
Depending on the distance and the length of the delay, you are also entitled to drinks, catering, means of communication, if applicable, a place of accommodation.
How do you receive a refund or compensation?
Complete an EU Air Passenger Claim Form with your airline. Keep a copy of the document.
If this form fails or you are not satisfied with the response, you can lodge a complaint with the competent national authority of the EU member country where the problems occurred.
Did the problems originate from an airport outside the EU, but was there an EU airline involved? In this case, you can lodge a complaint with the appropriate body in the EU country of your destination.
In most cases, Air Antwerp’s ticket refund service is not free. They will charge you a service fee in order to process your request and they will keep a small commission on your refund. However, this is not a reason why you should avoid this option, especially if time constraints force you to get an Air Antwerp refund ticket.
Air Antwerp offers two different methods of obtaining a refund. The first is to use an email that is sent to you on a scheduled date. The second method is to make phone calls where the customer support team will talk to you over the phone and help you organize your refund. If you would like to know more about these methods, you can contact : https://www.airantwerp.com/About-us/contact-us the customer service agents of this company online.
Contact an Air Antwerp customer service advisor to request a refund
On the “My Account” page, you will see a button called “Refund”. Click on it, then enter your details. You will be able to enter the date of your initial reservation as well as the day and time of your flight.
Then you will need to call Air Antwerp customer service to request a ticket refund. When you call the customer service representative, you must give them all the relevant information. The representative will tell you whether or not the ticket you have requested includes a refund option and then ask if you would like to receive written confirmation from Air Antwerp regarding your request.
You must then give him your contact details so that he can contact you with this information.
After receiving your refund ticket, you will then need to complete the necessary documents with the airline causing the inconvenience. You should then be able to get your refund from Air Antwerp in a little over a week. You may need to wait around two weeks for your request to be processed before you get your money back.
The whole process can take a few days or even a few weeks, depending on how busy the airline is at any given time.