This Client Service Plan doesn’t create contractual or legal rights, nor lawfully bind Brussels Airlines for activities taken in conformance with this strategy. Brussels Airlines contractual obligations and rights are recorded in the organization’s conditions of carriage and related tariffs. These tools provide clients with added details on the topics mentioned herein, and ought to be carefully examined to make sure that clients fully understand their rights and its duties.
Brussels Airlines is dedicated to providing all its passengers with the maximum degree of customer services. In Compliance with DOT’s Improving Airline Passenger Protections principle, the carrier will offer the following services for its clients on all its charter and scheduled flights into and in the Europe and in the rest of the world.
Notification of those Lowest Fares
If a customer asks about a cocktail or makes a booking by Calling its booking centre, visiting its site, or talking to an agent at its ticket counters, then the company will inform them that the cheapest fare provided by us to a specific ticket might be available everywhere if this is actually the situation.
The company will advise the ticket passengers and the people if the standing of a Flight changes. An alteration in the airport’s standing is a dip, recreation, or even a delay of over thirty minutes. She will inform passengers and the people of some flight status vary within thirty minutes of understanding of this shift. If it knows further adjustments to your flight’s standing, she will advise passengers and the general public within half an hour of understanding of the further shift. She will also supply flight status info to passengers at the airport boarding playground in a U.S. airport, on its site, via its phone reservation system, and additionally upon query from any individual.
To the extent which flight standing exhibits or other informational Displays in the U.S. airport at which the flight was delayed, cancelled, or redirected, are commanded from Brussels Airlines, she will utilize those screens to notify clients of their airport’s standing change inside 30 minutes of understanding of this shift. If the screen system is Airport-controlled, she will offer airport police together with the Necessary data within half an hour of understanding of this shift.
On-Time Shipping of Baggage
Brussels Airlines will make every conceivable attempt to Make Certain That your Bags traveling on exactly the exact same trip as you. If your luggage doesn’t arrive with you personally, you need to file a lost luggage claim before departing the airport, since this can help us find your luggage and allow us to clarify the bags recovery procedure for you.
Over 24 hours. The Brussels Airlines team will return them to the community. In case you have expenses due to these delays and therefore are eligible to obtain reimbursement under applicable treaties, then it will compensate you for necessary and reasonable expenses as needed by such treaties.
When you paid a fee for transfer luggage and the luggage is then lost, it will reimburse you for the fees you paid.
Allow clients to maintain and/or cancel reservations for 24 Hours
When you make a booking together for traveling to or in the Belgium, it can either maintain your booking in the quoted fare with no charge for 24 hours allow you to cancel your booking with no penalty for 24 hours per day. In case you have questions concerning those polices, please talk to a Client Service Representative.
The Belgian company promises its customers to do their best to process qualified refunds within the deadlines indicated below, though refunds can’t be processed until it get all needed information from the passenger and a number of tickets aren’t refundable. In certain situations like flight cancellations and also over sale scenarios, Brussels Airlines will repay charges billed to a passenger because of discretionary services which the passenger was not able to utilize.
For many eligible tickets bought within the Belgium
With a passenger employing a charge card, even Brussels Airlines provides refunds within seven days of its receipt of required refund info by the passenger. (It might take charge card payments multiple charging cycles to appear on your credit card invoice. Please contact your credit card company to be sure the refund has been correctly processed) Tickets purchased with a check or money will be reimbursed within 20 business days of the receipt of all necessary info from your passenger.
Refunds for digital excursions can be obtained by calling its Reservations section (in USA): Brussels Airlines East Meadow New York 11554 / phone: 866-308-2230 | fax: 516-296-9781. Or via this site.
Requests for refunds of tickets bought from a travel service will be called back to this service for processing. In certain scenarios refund requests can’t be accommodated within the time frames listed above.
Proper verification of clients’ needs throughout outstanding delays
After a Brussels Airlines flight encounters a protracted tarmac delay, its contingency Plan for Lengthy Tarmac Delays will likely be triggered to make sure that its clients’ requirements are satisfied throughout the delay.
In case your flight is overbooked and much more passengers with confirmed Bookings are found in the gate for passing can match the aircraft, so its agents will ask volunteers to provide their chair. Participants will be paid and reserved on an upcoming flight. If passengers don’t volunteer, they will be made to deny boarding involuntarily in view of its grooming priority principles. The Belgian company will treat passengers that are involuntarily bumped with consistency and equity. Typically, passengers that are involuntarily denied boarding covered flights you have a right to reimbursement under U.S. law. In case you have queries or want extra info about its overbooking policies along with the reimbursement because of passengers that are involuntarily denied boarding, then please examine its Conditions of Carriage or talk to its agents.
Disclosure of travel policies that might impact its clients traveling
Advice on Brussels Airlines Rental policies, aircraft Seating setup, and bathroom availability can be found on it site or through its agents in the airport. This info is readily available by calling a part of Brussels Airlines phone booking personnel in 0800 640 4004.
The Brussels Airlines team will do their best to inform you as quickly as possible of any change in your travel itinerary. In case you’ve got a query about an approaching trip, please call us at the USA in 866-308-2230.
When a rider has an unsatisfactory encounter on one of the flights or with its workers, they could file a complaint using its Client Relations Department. If its first acknowledgement doesn’t completely address the concerns raised by the client, she will deliver a substantive written response to the client over 60 days.
Customer Relationships can be achieved instantly by clicking the next link. Or writing via the U.S. Mail, and should be delivered to: Brussels Airlines Client Relation Department B.House Brussels Airport, Building 26box 1a.4 B 1831 Diegem, Belgium.
Brussels Airlines also has developed and put a situation solely accountable for Tracking flight delays, cancellations, and prolonged tarmac waits and identifying how these events affect its passengers on a person basis.