You can file a complaint directly on the TUI Fly Belgium website. This can be long and expensive (registered mail, waiting on the phone, …) but you can achieve your goals if you are fully aware of European regulations.
However, it is advisable to file a complaint via its services for several reasons:
- You are sure to obtain the maximum compensation
- The process is accelerated since TUIFly processes faster the cases that it standardizes.
- In addition, the company avoids offering us the lower amounts that it generally offers to passengers when they make a direct request.
- This saves you stress, phone calls, registered letters and many round trips.
It goes to court if the company does not apply the European regulation. This procedure is however rare with TUI Fly Belgium.
The procedure is free as long as it has not obtained your compensation: no commission without result.
TUI Fly delay or cancellation: what to do?
Have you just missed your connection, had a canceled flight, a flight delayed for several hours or been denied boarding? You have rights:
- Tui must offer you a meal or a good meal so that you can eat. Do not hesitate to ask them, this is provided for in the European regulation!
- You must allow you to make two calls if you have no way of reaching your relatives (email or phone)
- If Tui books you on a flight the next day or two, she must put you up in a hotel and drive you there.
- If Tuifly does not provide these services to you, keep the bills for your meals and hotel nights. The company will have to reimburse you for them.
- If your flight is more than 5 hours late, you have the right to abandon your flight and then you have two options: ask TuiFly for an alternative means of transport leaving as soon as possible or request a refund for your flight (in the in case you want to manage on your own to reach your destination).
The amount of compensation to be paid by TUI Fly Belgium
Flight distance less than 1500km: 250€
Flight distance greater than 1500km and less than 3500km: 400€
Flight distance greater than 3500km: 600€
In which cases can you be compensated by TUIfly?
The TUI Fly Belgium flight is delayed or canceled due to a technical problem with the aircraft.
The flight is delayed or canceled because of a problem with the crew of the Belgian company (flight time exceeded, pilot sick, …).
The flight is delayed or canceled because the Belgian company goes on strike. No reason is communicated to you by the carrier from Belgium.
In which cases you will not be able to be compensated?
The delay is due to a weather problem. Be careful, however, if TUI Fly Belgium announces a weather problem and the weather at departure or arrival does not seem to be the cause, do not hesitate to submit your request with the reason “no reason given”. Its team checks the METARs (aeronautical weather data) to find out if it is really the weather that is the cause of the delay.
The flight is delayed because of the strike of the air traffic controllers. This is an extraordinary circumstance and you will not be able to get compensation.
The flight is delayed because of a sick passenger and the plane had to divert. The flight is delayed due to a lightning strike (the aircraft must be checked in this case).
The case law of European regulation 261/2004 is rich in many specific cases. Companies can sometimes refuse to compensate a passenger when he is indeed eligible for compensation.
Recently delayed TUI flights?
TUI Fly Belgium, formerly known as TUIFly Belgium, is a European company based in Brussels which serves Europe, Africa, Asia and America (more than a hundred destinations in total). The TUI Fly fleet is made up of around thirty aircraft including the recent Boeing 787-8 (Dreamliner) and 737MAX which were recently immobilized following their flight ban (no date is currently scheduled for the resumption of flights of these devices).
Our team compensates dozens of travelers from Belgium, Hauts-de-France and the Grand Est region on a daily basis who experience flight delays or a flight canceled with TUIFly.
Contact a compensation startup to recover your compensation
A team of legal advisers compensates dozens of travelers from Belgium, Hauts-de-France and the Grand Est region on a daily basis who experience flight delays or a flight canceled with TUIFly.
Si votre avion a plus de trois heures de retard, une indemnité peut être perçue, allant de 250€ à 600€ par passager.
A team of professionals defend your rights
This can occur even with a few of the greatest airlines, for example TUIfly. Check its site or its free program to find out if you’re eligible for compensation. If this is true, you may expect to obtain flight delay damages. Since we’ll happily take on the following steps involved processing a claim out of here, you should not push yourself down with a protracted and time-consuming procedure. If needed, it takes claims. Air Indemnité commission is 30 percent VAT of their reimbursement.
When you have delayed your flight to Belgium, there is no way that you can avoid feeling aggrieved. If this is the case, then the best thing for you to do would be to claim compensation for the inconvenience that you have faced. There are different things that you should keep in mind when you want to claim compensation for a delayed flight service. You need to know what these things are in order to claim for compensation.
The very first thing that you should understand is that you cannot claim compensation just because you have delayed your flight service. This is because there are other things that can be done to make sure that your trip goes well without any hiccups. One of these things is that you should notify the airline about the delay. In fact, it is very important for you to contact them as soon as possible so that you will be able to book your tickets and avoid the problem. However, you should remember that you cannot use the delayed flight service as an excuse when it comes to contacting the airline regarding compensation claims.
It is also very important for you to know that when you contact the airline about the delayed flight, they might not tell you about compensation. This is because not all air carriers give out compensation for delayed flights. In fact, they might even tell you to contact the airport instead. When you get there, you will only find out that you are eligible for compensation and not for compensation for the entire trip. Thus, this is something that you should keep in mind especially if you are looking to claim for compensation for the whole trip. It is best that you contact the airline about the delayed flight service early on so that you can get the process started.
Aside from contacting the airline, you should also keep in mind that there are several other resources that you can use to find out more about compensation. One of these resources is the Brussels airport information office. Here, you can find a lot of information regarding compensation for delayed flights. This includes information on how to file for compensation and the procedures that are involved in the process. You might also learn about the procedures that are involved in filing for compensation and when exactly is the best time to file for it.
Here, you can read a lot of interesting articles about delayed flights and how to handle them. Some of these articles provide information about what you can do if your flight is delayed.
Hello, my name is Dagoberto Surun kingsley. I have traveled with TUIFLY company for more than 6 years in the Dominican Republic and many times more than 3 times a year, and this is the first time I have had problems with tuifly. The reservation number is 7902504 departing from Belgium from 08/30/2022 to 09/13/2022 via Santo Domingo SDQ, with a stopover in Jamaica, without telling me, TUIFLY made a change, changing the flight to Punta Cana , 5 hours drive from Santo Domingo. and the next day, which was 09/14/2022, at 5:10 p.m. local time and on flight TB 162 to return to Belgium, I was at Santo Domingo airport on the 13th and that’s where they m informed me that the plane changed to Punta Cana and 24 hours later I had to pay for a taxi and a hotel in Punta Cana. On the 14th, when I arrive at Punta Cana airport, I do my normal check-in with my luggage as usual, going through all the immigration checks without any problem, then 30 minutes before getting on the plane, a TUI representative, the same who gave me the ticket and checked my papers, this same person took my boarding ticket, took me to a room next to immigration control telling lies that my baggage there was a liquid where it was totally wrong, next to that place there was a representative from tuifly making sure that they had contacted the pilot by radio to make the situation known and that the plane would not leave without me. I complained more than 6 times that the time was very right to leave and if the plane knew about this fake check.
After checking and checking all the luggage, they reported to me that there was nothing in the luggage and when they checked me, they realized that the plane had left without waiting, told me informing that the captain did not want to wait for the result of my check was determined, and a few friends who also informed the flight attendants of this examination situation and also the pilot advised and even so they have made the decision to leave without me. After flight departed I complained to immigration, stayed at punta cana airport with no information, then complained to immigration manager and tuifly rep who allegedly had contacts with the capital of tuifly, then 4 long hours of waiting to find a solution for me, they found a flight that left from Punta Cana to Flamingo then to Amsterdam, I was able to leave on this flight without my luggage that tuifly has still in its possession and I have not been able to recover my personal belongings, I am very indignant and above all disappointed because of the bad treatment that tuifly gave me and the lack of communication on the change made since I consider myself a customer star because I have traveled with tuifly more than two or three times a year for more than 6 years.
Finished my flight the next day they drop me off at Amsterdam airport, which is 3 hours from Brussels airport, to all this discomfort I have to declare all the expenses that I have incurred by the company TUIFLY and which maintains also my things seized, this same thing happened to my colleagues who were booked by me, they are: Alycia legrand Alexander legrand Diego alloy and Dagoberto Surun kingsley who is the one making the claim and i made a reservation for 4 people, 3 colleagues and for me, going to the Dominican Republic