For any info, please refer to its overall transportation terms, its regular queries page Queries, or call its call centre.
For any reservation, alteration, affirmation or support Accession, please sign into a ‘My TUI fly’ accounts or call its call centre.
Calls from cellular networks might be billed at a higher speed
Out of France dial: 0899 190 043 (Calls charged at 1.34 EUR per link and 0.34 EUR per second. Calls from cellular networks might be billed at a higher speed
Billed at 0.24 EUR per link and 0.96 EUR each second, calls from cellular networks might be billed at a higher speed. Before phoning TUI fly Belgium please check with your telephone company to make sure your call program will make it possible for you to link to the exceptional number alls from cellular networks billed at 1,27 EUR per second.
Following the excursion
If you’d like to contact us to get a claim, then you can reach the TUI Fly Client Service Center from Monday to Friday from 8 am to 2 pm and Sunday from 10 am to 2 pm in these amounts:
– Out of Morocco dial: 0890 204 204 (Calls charged at 2,88 dhs each minute. Calls from cellular networks could be billed at a higher speed )
– Out of France dial: 0892 390 144 (Calls charged at 0.34 EUR each second. Calls from cellular networks might be charged at a higher speed)
– Out of Belgium dial: 070 275 025 (Calls charged at 0.30 EUR each second. Calls from cellular networks might be billed at a higher speed)
Billed at 0.15 EUR per link and 0.30 EUR each second
Calls from cellular networks might be billed at a higher speed. Before phoning TUI fly Maroc please check with your telephone company to make sure your call program will make it possible for you to link to the exceptional number.)
Out of Spain dial: 902 599 845 (Calls charged at 0.42 EUR each second. Calls from cellular programs charged in 0, 77 EUR per second)
Responsiveness to Customer complaints
The Belgian airline is dedicated to providing customers with a high level of support, but recognizes that there may be times when it does not meet its target or your own expectations. Your feedback is very important and helps to make modifications to procedures and practices. She will ensure the receipt of each customer complaint within 30 days of receipt; also will send a meaningful answer within 60 days of receiving the complaint. All complaints must incorporate the following details: flight numbers, travel dates, town pairs, ticket numbers, passenger titles, and complete mailing address: Tui Airlines Belgium NV, TUI fly Customer Relations Gistelsesteenweg 1 B-8400 Oostende.
You have had the opportunity to work with a couple different telesales companies, and while Tui Fly is a fly by night operation, they are a fly in the ointment, period. The one thing that separates customer service from most of the other telesales companies out there is that they actually offer good customer service. There is no reason to try to sell something to a customer if you can’t back it up with good customer service. Tui Fly does not lack in this area, and their representatives have an extremely pleasant tone and voice, which allow them to do many things that other telesales reps can find difficult.
Tui Fly Customer Service reps are trained to be helpful without being condescending or rude.
They are trained to handle customers in a friendly manner, and as such many of the problems that people have in purchasing their insurance policies and other related matters simply do not exist. Tui fly customer service reps will go above and beyond to ensure that you have all your needs met before you sign anything. Some of these tasks include, checking on your forms and receipts, calling up companies that you may have forgotten to call for your policy, filling out your information and telling you if you have all the right forms, and many more things that you probably never even thought about when filing out those papers.
In addition to all the other tasks that Tui fly customer service representatives perform, they also have a customer service representative who is stationed in the lobby of the company. This person handles the calls that come into the office and can help with just about any problem that you might have. Whether it is forgetting to put in the papers, or getting a little overwhelmed by the process, the Tui fly customer service representative is there for you.
While Tui fly agents do much more than take care of filing out the papers and making sure that you have all the right forms, they are not limited to these tasks alone. They can also take care of any problems that you might run into in your travels. Whether you have a technical issue, or a simple question about something that might happen when you are out on the road, the representative can help you out. The representative will not only make sure that the process goes smoothly, but they can also answer any other questions that you might have about traveling, or about Tui fly’s products and services.
If you are unsure about anything, or if you need to ask a question, the customer service representative can also help you out through the phone. This means that you will not have to take the flight to get the answers that you need, because the representative will be calling you. This can be a huge advantage over many companies, as most people like to know that they can turn to them if they have a question or concern. Instead of trying to figure out how to contact someone on your own, or through another company, you can simply call the Tui fly customer service number at any time during the day, or night.
The customer service representatives are trained to know all of the ins and outs of the travel industry, so that you can be sure that you will receive the best service possible. When you choose Tui fly, you will be working with someone who has a passion for travel, and who is good at helping people understand everything that they need. The representatives are trained to go above and beyond what you might expect, so that you will always be able to get the answers that you need from them. If you are satisfied with their work, then you can always trust them to provide you with service that is top notch.